How refund and cancellation requests are reviewed and processed
This page provides a professional overview of how KIAL may assess and process refund or cancellation requests associated with eligible portal-linked services.
General Policy
Refund and cancellation requests, where applicable to a payment or service processed through the platform, are reviewed based on the nature of the request and the stage of service delivery.
Requests may require supporting details such as transaction references, agency information, service particulars, and the reason for cancellation.
Processing of Requests
Eligible requests are assessed by the relevant team before approval, rejection, or a request for clarification is communicated to the applicant.
Processing timelines may vary depending on the payment method used, the operational stage of the service, and the completeness of the submitted information.
Non-Refundable Cases
Services that have already been processed, partially fulfilled, or affected by inaccurate or incomplete user submissions may not qualify for cancellation or refund.
Operational constraints, regulatory requirements, or airline-specific conditions may also influence whether a request can be accepted.